The challenge 

The Savoy’s dense construction materials and thick walls created significant challenges for mobile signal penetration, leading to weak connectivity that negatively impacted guest experiences, business events and operational efficiency. Renowned for its commitment to excellence, The Savoy recognised the importance of improving its mobile connectivity to ensure that everyone enjoys a seamless, first-class hospitality experience throughout the hotel.

The solution

WIG collaborated closely with The Savoy and the Mobile Network Operators to seamlessly implement a dedicated mobile network throughout the hotel, ensuring zero disruption to the guest experience. The system was strategically installed in discreet locations, preserving the hotel’s elegant ambience and aesthetic while delivering strong, uninterrupted mobile signals.

The benefits

Guests now enjoy a seamless mobile experience, whether making calls, sending messages or sharing their stay on social media. The Savoy has also solidified its position as a premier destination for business conferences and events. With reliable mobile coverage throughout the hotel, corporate event attendees can stay connected without interruption, further enhancing The Savoy’s appeal as a top choice for business gatherings.

Enhanced guest experience

Guests now enjoy seamless mobile connectivity, enhancing their overall experience—whether for personal use or business needs. This has led to higher guest satisfaction, resulting in positive reviews and an increased likelihood of repeat visits. 

Destination for business events

The Savoy’s robust mobile connectivity positions it as a premier destination for hosting business conferences, meetings and corporate events. Event attendees can make calls and stay connected with colleagues and clients without worrying about dropped signals or poor reception.

Improved operational efficiency

A strong mobile network doesn’t just benefit guests, it also significantly improves the efficiency of hotel operations. With reliable mobile coverage, staff can communicate in real time across different departments and locations, whether they are responding to guest requests, managing housekeeping or coordinating event logistics.

Competitive advantage

In the luxury hospitality sector, offering high-quality mobile connectivity gives The Savoy a distinct competitive edge, meeting the expectations of tech-savvy guests who depend on staying connected. It also positions the hotel as a forward-thinking, guest-centric venue that understands and addresses modern connectivity demands.