Indoor networks

London Stansted Airport

London Stansted Airport is the UK’s fourth largest airport and one of its busiest international travel hubs, welcoming over 29 million passengers every year. Serving more than 200 destinations worldwide, it plays a vital role in connecting the UK to global markets and holiday destinations. Inside the terminal, passengers can explore over 65 shops, bars and restaurants, making Stansted not just a gateway for travel but a vibrant retail and leisure destination in its own right.

The challenge

London Stansted’s terminal presented a significant challenge for mobile coverage. The building’s glass and metal fabric blocked external signals, while heavy passenger footfall, particularly at peak times, placed intense pressure on existing networks. The result was patchy service, leaving travellers unable to reliably make calls, access data, download boarding passes or stay connected. As one of the UK’s leading international travel hubs, Stansted required a dedicated, high-capacity mobile network to deliver seamless connectivity for passengers and staff alike.

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The solution

To overcome the connectivity challenges at London Stansted Airport, WIG delivered a dedicated indoor mobile network purpose-built for high-footfall, complex environments. Designed to handle peak demand, it supports thousands of simultaneous users without congestion. Passengers can now make calls, send messages, access data, download boarding passes and book onward travel with ease. The result is a terminal transformed into a fully connected space, enhancing the passenger experience and keeping travellers seamlessly in touch with the world outside.

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The results…

Staff and passengers at London Stansted Airport now benefit from reliable, high-capacity mobile coverage across the entire terminal, enabled by WIG’s dedicated indoor network and supported by all the major UK mobile operators. Our 5G-ready infrastructure not only transforms the passenger experience but also supports faster check-ins, more efficient passenger flow, and a fully connected retail and hospitality environment. Whether making calls, accessing data, managing operations, or coordinating travel, passengers and staff now experience seamless, reliable connectivity across the entire terminal.

4G network coverage

3 MNOs connected

29m annual passengers

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Seamless connectivity

London Stansted’s passengers and staff now experience reliable, high-capacity mobile coverage throughout the entire terminal, thanks to WIG’s dedicated indoor network. From arrival to departure, everyone stays connected, whether making calls, streaming content, accessing boarding passes or checking travel apps, This consistent connectivity transforms the airport experience, keeping passengers in touch with family, colleagues, and essential services while enabling staff to work efficiently at every stage of the journey.
Smarter operations, smoother journeys

WIG’s network supports seamless communication across airport teams. Security, ground crews, airline staff, and customer service stay connected, enabling instant updates and real-time access to critical systems. Flight schedules, baggage handling, and passenger flow can all be monitored and coordinated with precision, reducing delays, minimising disruption, and delivering a safer, more efficient airport environment.
Enhanced retail and passenger experiences

Retailers, cafés, and restaurants benefit from uninterrupted connectivity, powering contactless payments, mobile loyalty programs, and cloud-based inventory systems. Staff can coordinate operations quickly and accurately, while passengers enjoy faster ordering, app-based reservations, and smooth, responsive service. Shoppers and diners stay connected, enhancing satisfaction and driving greater engagement.
Future-ready, 5G-ready infrastructure

WIG’s network is fully 5G-ready and designed to scale with the airport’s growth. It enables next-generation passenger experiences, from AR/VR wayfinding and live travel updates to AI-powered customer support, ensuring Stansted remains a modern, connected travel hub. The network grows with the airport, supporting operational innovation, smart technologies, and continually improving experiences for passengers, staff, and retailers.

“Partnering with WIG has been instrumental in transforming mobile connectivity at Stansted. Their solution has effectively addressed our mobile signal challenges, significantly enhancing the experience for passengers, airport operations and retailers alike. Travellers can now seamlessly use their devices throughout the airport to download travel documents, stay connected with family and friends and stream content without interruption. We look forward to continuing our collaboration with WIG now and in the future.”

Graham Pollitt, IT Delivery Director at MAG Technology

“Our partnership with WIG has been invaluable in transforming mobile connectivity at London Stansted Airport. From the outset, WIG took the time to understand our unique challenges and worked closely with our team to design and implement the solution. Their expertise, proactive approach and commitment to collaboration ensured a smooth deployment of the system, which now delivers fast, reliable mobile coverage for millions of passengers, staff and retailers. We look forward to continuing our work together in the future.”

John Vincent, IT Business Partner STN, MAG Technology