Sales Coordinator & Inside Sales Representative

Reports To: Vice President of Sales and Business Development
Department: Sales and Business Development
Position Type: Full-Time

The Sales Coordinator / Inside Sales Representative drives revenue growth by balancing inbound sales execution with critical administrative sales support. This dual role professional manages customer inquiries, generates qualified leads, and guides prospects through the sales pipeline. Simultaneously, they streamline team operations by managing documentation, maintaining CRM data integrity, and coordinating cross-departmental logistics.

Key Responsibilities

Inside Sales & Lead Generation

• Respond promptly to inbound inquiries via phone, email, and web forms.
• Qualify cold and warm leads to identify high-value business opportunities.
• Present company solutions to prospective clients.
• Manage the sales pipeline from initial contact to introduction to field sales personnel.

Sales Coordination & Operations

• Facilitate accurate quotes, formal proposals, and agreements to sales personnel.
• Maintain CRM data integrity by assisting in maintaining all communications, tasks, and sales pipeline.
• Prepare weekly and monthly reports tracking sales metrics and revenue forecasts.

Customer Relationship Management

• Serve as the primary point of contact for account inquiries and order status updates.
• Generate and disseminate quarterly performance metrics to key clients
• Manage the resolution of customer complaints efficiently to ensure high satisfaction and retention.
• Collaborate with Outside Sales to schedule meetings, events and prepare presentation materials.

Qualifications & Skills

Required Experience

• Education: Bachelor’s degree in business, Marketing, or a related field (or equivalent experience).
• Experience: 2–4 years in inside sales, account management, or sales coordination.

Technical Proficiencies

• CRM Software: Proficiency in Salesforce, HubSpot, or Zoho.
• Productivity Tools: Skilled in Microsoft Office 365 (Excel, Word, Teams)

Core Competencies

• Communication: Exceptional verbal and written skills for client-facing negotiation.
• Organization: High capability to manage multiple tasks, timelines, and data points simultaneously.
• Problem-Solving: Proactive mindset to resolve logistical bottlenecks and customer issues.

Work Environment & Benefits

• Location: Dallas, TX Office
• Compensation: Base Salary: $70K + Bonus Structure
• Benefits: Healthcare, 401K, Paid Time Off