A famous and prestigious US hotel, renowned for its heritage, five-star service and prime location. For more than a century, it has attracted global business travellers, celebrities and global dignitaries. With over 250 luxury rooms and suites, world-class bars and restaurants and a strong reputation for exceptional service, ensuring every element of the guest experience meets the highest standard is essential, including cellular connectivity.
Located in a bustling part of the city and surrounded by tall buildings and iconic landmarks, this hotel faced a unique cellular connectivity challenge. External services struggled to penetrate the hotel’s solid structure and thick walls, while available network capacity was further stretched by the high volumes of visitors to nearby landmarks. This combination resulted in inconsistent connectivity that affected guest experience, business events, and staff operations inside the hotel. To maintain its world-class reputation, the hotel recognized the need for a dedicated indoor cellular network that delivered seamless, reliable connectivity throughout the hotel.
Enabling connectivity to enhance guest experience
From check-in to check-out, guests and staff now enjoy fast, reliable cellular service, without compromising the hotels signature style. Guests can make calls, send messages, or share updates instantly. At the same time, the hotel has secured its status as a leading venue for business conferences and corporate events. Reliable cellular connectivity throughout the hotel means attendees stay connected without delays or disruption. This enhanced experience helps position the hotel as a top choice for high-profile business gatherings.
As a result of the seamless cellular connectivity WIG has enabled, guests at the hotel now enjoy a smoother stay whether for its for leisure, work or both. Guests can easily stream content, share moments in real time and stay in touch with family and friends. This improved experience drives higher satisfaction, leading to better reviews and a greater chance of return visits.
With strong cellular connectivity, the hotel remains a trusted venue for conferences, meetings and corporate events. Attendees stay connected throughout, making calls and working with ease without dropped services or poor reception.
Teams can communicate instantly across departments, improving day-to-day hotel operations and overall service delivery. Whether handling guest requests, managing housekeeping schedules or coordinating event logistics, staff can respond faster and work more efficiently. This real-time connectivity helps ensure nothing gets missed and guests notice the difference.
In an increasingly competitive market, exceptional cellular connectivity gives the hotel a distinct edge. It keeps tech-savvy guests effortlessly connected while preserving the hotel’s timeless heritage, showcasing the hotel as modern, responsive and truly ready for the future of luxury hospitality.
