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7 April 2025

London Stansted Airport

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The challenge

London Stansted’s terminal presented a significant challenge for mobile coverage. The building’s glass and metal fabric blocked external signals, while heavy passenger footfall, particularly at peak times, placed intense pressure on existing networks. The result was patchy service, leaving travellers unable to reliably make calls, access data, download boarding passes or stay connected. As one of the UK’s leading international travel hubs, Stansted required a dedicated, high-capacity mobile network to deliver seamless connectivity for passengers and staff alike.

The solution

To overcome the connectivity challenges at London Stansted Airport, WIG delivered a dedicated indoor mobile network purpose-built for high-footfall, complex environments. Designed to handle peak demand, it supports thousands of simultaneous users without congestion. Passengers can now make calls, send messages, access data, download boarding passes and book onward travel with ease. The result is a terminal transformed into a fully connected space, enhancing the passenger experience and keeping travellers seamlessly in touch with the world outside.

The results…

Staff and passengers at London Stansted Airport now benefit from reliable, high-capacity mobile coverage across the entire terminal, enabled by WIG’s dedicated indoor network and supported by all the major UK mobile operators. Our 5G-ready infrastructure not only transforms the passenger experience but also supports faster check-ins, more efficient passenger flow, and a fully connected retail and hospitality environment. Whether making calls, accessing data, managing operations, or coordinating travel, passengers and staff now experience seamless, reliable connectivity across the entire terminal.

4G network coverage

3 MNOs connected

29m annual passengers

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  • Seamless connectivity

    London Stansted’s passengers and staff now experience reliable, high-capacity mobile coverage throughout the entire terminal, thanks to WIG’s dedicated indoor network. From arrival to departure, everyone stays connected, whether making calls, streaming content, accessing boarding passes or checking travel apps, This consistent connectivity transforms the airport experience, keeping passengers in touch with family, colleagues, and essential services while enabling staff to work efficiently at every stage of the journey.

  • Smarter operations, smoother journeys

    WIG’s network supports seamless communication across airport teams. Security, ground crews, airline staff, and customer service stay connected, enabling instant updates and real-time access to critical systems. Flight schedules, baggage handling, and passenger flow can all be monitored and coordinated with precision, reducing delays, minimising disruption, and delivering a safer, more efficient airport environment.

  • Enhanced retail and passenger experiences

    Retailers, cafés, and restaurants benefit from uninterrupted connectivity, powering contactless payments, mobile loyalty programs, and cloud-based inventory systems. Staff can coordinate operations quickly and accurately, while passengers enjoy faster ordering, app-based reservations, and smooth, responsive service. Shoppers and diners stay connected, enhancing satisfaction and driving greater engagement.

  • Future-ready, 5G-ready infrastructure

    WIG’s network is fully 5G-ready and designed to scale with the airport’s growth. It enables next-generation passenger experiences, from AR/VR wayfinding and live travel updates to AI-powered customer support, ensuring Stansted remains a modern, connected travel hub. The network grows with the airport, supporting operational innovation, smart technologies, and continually improving experiences for passengers, staff, and retailers.

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2 April 2025

Trafford Centre

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The challenge

Despite its scale and popularity, Trafford Centre faced persistent mobile signal issues. The size of the venue, its complex architectural design, multi-level layout and the use of materials like steel, glass and concrete all made it difficult for external mobile signals to get through. As a result, mobile coverage inside the Centre was weak particularly when in high demand. Visitors struggled to stay connected with friends and family, which affected their overall experience. It also created challenges for retail tenants and Trafford Centre management with many e-commerce and operational applications relying on high-quality mobile signal to function properly.

The solution

We partnered with Trafford Centre’s operations team and key retailers to deliver a single, high-quality indoor mobile network, providing seamless coverage across the entire venue. Supporting all major UK operators, technologies, and mobile services, our solution ensures every visitor and staff member stays connected. To minimise disruption, our expert team completed installation of our 5G-ready solution outside trading hours, carefully integrating the infrastructure with the Centre’s architecture, delivering robust connectivity while preserving its iconic design.

The results…

Dedicated indoor mobile connectivity at the Trafford Centre has transformed the experience for shoppers, retailers, and management teams alike. Visitors enjoy seamless access to calls, data and apps, while retailers benefit from smooth operations, faster transactions, and enhanced customer engagement. Centre management can rely on real-time coordination, operational efficiency, and robust support for smart systems. With full coverage across all networks and technologies, including high capacity 5G services, everyone at Trafford Centre now enjoys the speed, reliability, and convenience of a fully connected venue.

2G–5G Network Coverage

All 4 MNOs Connected

35m Annual Footfall

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  • Improved shopping experience

    Thanks to improved connectivity delivered by WIG, shoppers can now enjoy a seamless and immersive retail journey. They can navigate the Centre, book restaurants and access retail apps with ease. Even during peak times, they can compare prices, read reviews and stay connected through uninterrupted calls, instant messaging and social media. Every moment, from browsing to buying, is enhanced.

  • Smarter retail operations

    High-quality mobile connectivity helps retailers streamline operations, coordinate logistics and cut down on manual tasks, increasing efficiency and customer service levels. Meanwhile, real-time data and automation tools put better decisions within reach. Retailers can manage stock more accurately, communicate instantly with staff and gain valuable customer insights through improved engagement.

  • Ready for what’s next

    Trafford Centre now leads with way with reliable, high-quality mobile signal for visitors, staff and retailers alike. It’s fully equipped to power next-gen experiences, from immersive digital shopping to advanced operational tech. Our future-ready network unlocks new possibilities and sets the stage for continuous innovation and growth.

  • Enhanced safety and security

    Reliable mobile connectivity has strengthened Trafford Centre’s safety and security infrastructure. Staff can now respond faster through instant and uninterrupted communication, and access to advanced technologies like emergency alerts and location-based safety services. Together, these improvements create a safer environment for visitors and staff.

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The Savoy Hotel

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Understanding the challenge

Located in a bustling part of London and surrounded by tall buildings and iconic landmarks, The Savoy faced a unique mobile connectivity challenge. External signals struggled to penetrate the hotel’s solid structure and thick walls, while available network capacity was further stretched by the high volumes of visitors to nearby landmarks. This combination resulted in inconsistent coverage that affected guest experience, business events, and staff operations inside the hotel. To maintain its world-class reputation, The Savoy recognised the need for a dedicated indoor mobile solution that delivered seamless, reliable connectivity throughout the hotel.

Delivering discreet, high-performance mobile connectivity in a Grade II listed landmark

To overcome The Savoy’s connectivity challenges, we partnered with the hotel to design and deploy a cutting-edge indoor mobile network, fully supported by all UK mobile operators. Our solution delivers dedicated, high-quality coverage that meets the demanding needs of both guests and staff. Expertly installed to blend seamlessly with the hotel’s iconic interiors, it ensures uninterrupted calls, messaging, and data access throughout the property, transforming every corner of The Savoy into a fully connected, world-class experience.

Enabling connectivity to enhance guest experience

From check-in to check-out, guests and staff now enjoy fast, reliable mobile signal, without compromising The Savoy’s signature style. Guests can make calls, send messages, or share updates instantly. At the same time, the hotel has secured its status as a leading venue for business conferences and corporate events. Reliable mobile coverage throughout the hotel means attendees stay connected without delays or disruption. This enhanced experience helps position The Savoy as a top choice for high-profile business gatherings.

2-5G network coverage

350+ sq ft. coverage

Supports 450+ roaming networks

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  • Better stays for every guest

    As a result of the seamless mobile connectivity WIG has enabled, guests at The Savoy now enjoy a smoother stay whether for its for leisure, work or both. Guests can easily stream content, share moments in real time and stay in touch with family and friends. This improved experience drives higher satisfaction, leading to better reviews and a greater chance of return visits.

  • A go-to venue for business events

    With strong mobile coverage, The Savoy remains a trusted venue for conferences, meetings and corporate events. Attendees stay connected throughout, making calls and working with ease without dropped signals or poor reception.

  • Smarter operations behind the scenes

    Teams can communicate instantly across departments, improving day-to-day hotel operations and overall service delivery. Whether handling guest requests, managing housekeeping schedules or coordinating event logistics, staff can respond faster and work more efficiently. This real-time connectivity helps ensure nothing gets missed and guests notice the difference.

  • A competitive edge that sets you apart

    In an increasingly competitive market, exceptional mobile connectivity gives The Savoy a distinct edge. It keeps tech-savvy guests effortlessly connected while preserving the hotel’s timeless heritage, showcasing The Savoy as modern, responsive and truly ready for the future of luxury hospitality.

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Canary Wharf

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The challenge

Canary Wharf’s subterranean retail centres and striking mixed-use high-rises pose major challenges for mobile connectivity, with energy-efficient glass, steel, and concrete blocking external signals across offices, shops, and restaurants. With over 80 million visitors passing through each year, delivering a seamless, reliable mobile experience in this world-class business district is no small feat. Canary Wharf Group (CWG) needed a high-capacity, future-ready solution that could handle today’s demands while scaling effortlessly with the estate’s ongoing growth and demand for access to evolving mobile technologies.

The solution

CWG chose WIG to design and deliver a dedicated, future-ready mobile connectivity solution across the entire Canary Wharf estate. Our network provides seamless coverage from the subterranean retail areas to the commercial and residential high-rises, as well as busy outdoor spaces across the campus. Recognising the critical need for reliable, high-capacity connectivity in such a dense and high-demand environment, we deployed one of the UK’s largest and most sophisticated campus networks, achieved through close collaboration with CWG all of the UK’s mobile network operators.

Real results and benefits

Our solution has transformed mobile connectivity at Canary Wharf, helping it maintains its status as a world-class business destination. Tenants, employees and visitors now enjoy strong, seamless mobile signal, both indoors and outdoors, supporting everything from daily use to critical operations.

5G ready

All 4 MNOs Supported

Transformational connectivity for everyone

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  • Stronger signal and reliable mobile coverage

    Whether it’s a client call on the move or a text message to family or friends from a coffee shop, Canary Wharf now has reliable mobile coverage. Tenants, staff and visitors experience consistently strong signal strength and high-speed performance across the estate. We’ve deployed mission-critical infrastructure for a fast-paced business environment.

  • Productivity without disruption

    With seamless mobile signal across the estate, teams can move, meet and manage workloads with confidence. CWG is seeing smoother operations in office environments and enhanced connectivity for service teams, all increasing productivity and efficiency.

  • Ready for now and the future

    We’ve built a 5G-ready platform that supports next-generation services and digital innovation. It means CWG is already prepared for what’s next, from smarter customer experiences to new revenue streams that rely on real-time data and mobile performance. Additionally, our solution at Canary Wharf is fully scalable, allowing us to work with landlords, tenants and residents across the campus to extend cutting edge mobile services into their property on demand.

  • A smarter environment, enabled by mobile

    From smart lighting and HVAC systems to energy monitoring and occupancy sensors, every system relies on seamless connectivity to perform at its best. The result is more efficient, responsive buildings, enhanced operational performance, and tangible progress toward sustainability and ESG goals. Our high-capacity mobile infrastructure at Canary Wharf powers a new generation of connected building technologies.

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Liverpool Football Club

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Understanding the challenge Anfield faced

With 98% of fans using their mobile devices to share live moments, browse social media or send messages during football matches and live events, delivering consistent, high-quality mobile network coverage in stadiums is essential. At Anfield Stadium, the very features that create its legendary matchday atmosphere such as towering stands, historic architecture and densely packed crowds, also made it one of the most challenging sports venues for reliable mobile signal coverage. Overcoming these mobile connectivity challenges was vital to enhancing the fan experience at Liverpool Football Club.

Delivering seamless mobile connectivity

Liverpool FC selected WIG, as their infrastructure partner to solve the mobile connectivity challenges in their stadium. WIG designed and delivered a future-ready mobile solution built to support all UK mobile network operators. The solution was tailored to deliver best-in-class mobile service and accommodate evolving technology requirements. Despite the complexity of planning and executing a major infrastructure project in a live stadium during an active season, WIG successfully coordinated with the Liverpool FC team to deliver the project with minimal disruption. The deployment was completed in record time for a stadium of this scale, ensuring fans could benefit from enhanced connectivity without delay.

The benefit

WIG’s state-of-the-art mobile network, connecting all UK operators, has transformed the match experience for fans at Anfield. Every chant, goal, and live moment can be shared instantly, while operational teams enjoy seamless communication across the stadium. From packed stands to executive suites, concession areas and concourses, connectivity is now consistent, reliable, and future-ready, supporting the next generation of fan engagement, digital services, and stadium innovation. With WIG’s solution, Liverpool FC delivers a matchday experience that’s as iconic and unforgettable as the stadium itself.

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  • Enhanced fan experiences

    Supporters now enjoy seamless, high-speed mobile coverage across all areas of Anfield. This allows fans to stay connected, share moments, access apps and fully engage with the match day experience. Reliable connectivity means fewer dropped calls, faster loading times and a smoother digital journey from pre-match build up to final whistle.

  • Increased digital engagement

    With dedicated and reliable mobile service now in place, fans can instantly upload photos, stream videos and post updates during the game. This real-time, fan-generated content boosts Liverpool FC’s digital reach and visibility across social platforms. It deepens engagement, builds stronger fan communities, and turns every supporter into an advocate, all from inside the stadium.

  • Ready for the future, today

    WIG’s solution at Anfield is built for the future, scaling effortlessly to match changes in stadium layout and the growing technology demands of fans, staff, and visitors. From live matchday experiences to behind-the-scenes operations, our network can adapt to ensure that seamless, high-quality connectivity continues to be available in every corner of the stadium, ensuring Anfield remains one of the most connected, engaging, and digitally enabled stadiums in sport.

  • Streamlined operations and increased efficiency

    Our solution empowers stadium staff by enabling seamless communication, real-time data, mobile ticketing, and cashless payments. By giving teams instant access to critical information and tools, it enables a smoother, more responsive matchday experience for fans, while optimising operational performance across the stadium.  

  • Operator-agnostic access

    By enabling services from all UK mobile network operators through a neutral host model, the stadium delivers reliable, high-quality connectivity for every fan. This flexible, scalable infrastructure ensures a seamless digital experience across the venue, enhancing matchday enjoyment for supporters while empowering staff and supporting operators alike.  

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MediaCityUK

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Requirement for high-quality mobile signal

As MediaCityUK embarked on the construction of its initial buildings, it became immediately clear that a robust, future-ready mobile connectivity solution was essential. The development was designed to attract high-profile tenants, ranging from global broadcasters and production companies to tech start-up, all of whom rely heavily high-quality mobile communications to support their day-to-day operations.

Scalable mobile connectivity

WIG partnered with MediaCityUK from the outset, engaging early in the planning and construction stages to design and implement a scalable, resilient mobile network. This proactive involvement enabled us to deliver mobile coverage to the first buildings from day one, while also establishing a flexible infrastructure foundation built to scale with the site’s growth.  Since the initial launch, connectivity has been enabled in new buildings and new technologies have been added, all without disruption. Our infrastructure continues to deliver the high-performance mobile connectivity that media businesses rely on every day.

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  • Reliable mobile coverage across the campus

    Tenants benefit from strong and consistent mobile signal throughout all indoor areas. This includes offices, meeting rooms and shared spaces. Reliable voice and data services support everyday communication and critical production needs. The result is less downtime and a more productive working environment.

  • Supports digital workflows and hybrid working

    Enables the use of cloud-based tools, real-time collaboration and data-heavy workflows. It also supports flexible working practices and helps teams stay connected and productive regardless of where they’re working from.

  • First class experience for clients and visitors

    Businesses can deliver a high-quality, connected experience for clients, production teams and guests. Whether hosting events, meetings or live broadcasts, dependable mobile connectivity ensures everything runs smoothly. Furthermore, this helps maintain a professional image and supports the fast-paced demands of media and technology environments.

  • Increased resilience and business continuity

    A dedicated mobile solution reduces reliance on Wi-Fi alone and adds an extra layer of reliability. It ensures teams stay connected during outages, maintenance or peak usage times. This added resilience supports critical business operations and helps avoid costly disruptions. Tenants can operate with greater confidence and continuity.

  • Future-proofed, tech-ready environment

    MediaCityUK offers a ready-made digital foundation that enables tenants to adopt the latest mobile technologies with ease. This future-ready environment supports growth, innovation and long-term tenant satisfaction, while reducing the need for individual investment in connectivity solutions.

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31 March 2025

The Leadenhall Building

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The challenge

Modern building materials. Iconic design. Poor mobile signal. The Leadenhall Building’s distinctive architecture makes it one of London’s most recognisable landmarks, but its steel frame and energy-efficient glazing created significant mobile coverage issues, especially on the upper floors. Call quality was inconsistent, and connectivity didn’t meet the expectations of its high-profile tenants. British Land needed more than a quick fix. They required a reliable, future-proof solution that would deliver dedicated mobile signal across every floor and support all mobile network operators.

Mobile connectivity solution

We worked side by side with British Land’s technical team and all UK mobile network operators to design the right mobile solution for the building. With over 15 years’ experience behind us, we deployed a network designed not just for today, but for the future. From the basement to the 45th floor, our solution it delivers strong, reliable signal exactly where it’s needed. The uplift in experience also played a key role in The Leadenhall Building earning Platinum WiredScore Certification.

The results…

WIG delivered seamless, high-performance mobile connectivity across The Leadenhall Building. By ensuring reliable coverage from the ground floor to the top, we transformed the everyday experience for tenants, visitors, and staff, supporting everything from mobile calls and video conferencing to smart building services. The future-ready connectivity we enabled not only boosts productivity and enhances user satisfaction but also helped The Leadenhall Building achieve the highest standard of digital connectivity for commercial real estate.

2G-5G Network Coverage

All 4 MNO’s Connected

1 Platinum WiredScore Certification

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  • No more dropped calls.

    Before the upgrade, poor signal was a daily frustration. Now, connections are clear and consistent across all 45 floors. Employees and guests can call, send text messages and collaborate without interruptions.

  • Happier people, stronger retention.

    Mobile connectivity makes a real difference to how people feel at work. With dependable signal, employees are more satisfied, communication is easier and the experience of being in the building is better. That’s helped to improve employee morale and enhance the building’s reputation among prospective tenants.

  • Future-ready with 5G connectivity.

    The network is built to support the next generation of mobile technology, giving it a clear advantage in a competitive market. It enables faster data speeds and support for the latest digital tools and applications. From video conferencing and cloud-based services to smart building systems and IoT devices, the building is equipped to handle the growing demands of modern business.

  • ‘Always-on’ customer support.

    With live network monitoring, real-time alerts and proactive maintenance, we make sure everything keeps running smoothly. That means no disruptions, no hassle and complete peace of mind for tenants and building managers alike.

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20 March 2025

King’s Cross

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Mobile connectivity challenge

From the outset, Argent recognised that mobile connectivity would play a vital role in supporting its vision for King’s Cross. With a diverse and growing mix of tenants, the expectation was for mobile services that could match the quality and ambition of the development. The challenge was to deliver a high-performance, site-wide mobile infrastructure that could adapt and scale as the site evolved, while remaining sensitive to the high specification and architectural integrity of individual buildings.

Collaborative and scalable solution

WIG partnered with Argent from the outset to create a long-term neutral host approach that would deliver an exceptional mobile experience for tenants and visitors. As the UK’s most experienced provider of shared mobile infrastructure, WIG designed a solution that aligned with the site’s phased development while minimising disruption during construction and occupation. Our solution supports all UK mobile network operators and is underpinned by high-capacity fibre and a dedicated super hub. Collectively, an infrastructure solution built to scale with the site and ready to embrace future advancements in mobile technology.

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  • Seamless mobile coverage across the campus

    Tenants and visitors enjoy consistently strong mobile signal throughout King’s Cross, whether they’re in an office, browsing retail or walking through public areas. This consistent mobile coverage supports everything from smooth business operations to everyday communication. It means fewer dropped calls, faster data and greater peace of mind.

  • The experience tenants want

    Reliable, high-quality mobile connectivity is proving to be a key factor in supporting occupier satisfaction. By meeting the digital expectations of modern businesses, King’s Cross is strengthening its appeal, helping to attract and retain top-tier tenants while enhancing the overall experience for everyone on site.

  • Scalable infrastructure for future growth

    As King’s Cross continues to grow, our network is built to scale quickly and efficiently. The modular, future-ready nature of our solution allows new buildings to be seamlessly integrated without the need for major redesign or disruption. Designed with long-term adaptability in mind, our solution is primed to support emerging mobile technologies, ensuring the estate remains at the cutting edge of connectivity as demands evolve.

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11 February 2025

Private Hospital

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Diagnosing the challenge

Like many hospitals, this facility faced persistent mobile signal issues due to its construction, including thick concrete and steel, and its departmental layout. Several areas had no coverage from any of the UK’s mobile networks. Over half of patients were unable to connect to the hospital’s Wi-Fi, making it difficult to contact loved ones during stressful times. Connectivity problems also delayed emergency responses, creating real risks for patient safety.

A smarter way to connect

We conducted a thorough scoping exercise and designed a solution to deliver reliable mobile coverage across the entire site, from patient rooms and operating theatres to reception areas. To overcome the building’s structural challenges, we designed our solution based on a strategically positioned network of antennas to ensure seamless mobile connectivity in all areas of the hospital.

Key benefits and results 

We’ve enhanced mobile coverage across the site, helping healthcare teams stay connected when it matters most. That means faster coordination, quicker response times and more effective patient support. For those in recovery, stronger signal brings uninterrupted communication with family and friends.

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  • 1

    Seamless patient communication

    Reliable mobile coverage allows patients to stay in touch with family and friends whenever they need to. This connectivity provides comfort, reduces isolation, and has been proven to boost overall patient satisfaction by over 40%.

  • 2

    Telehealth without limits

    Secure, dependable connectivity supports real-time consultations and remote monitoring. Healthcare teams can access records on the move, reduce administrative tasks, and deliver care more efficiently, resulting in better outcomes for patients.

  • 3

    Enhanced clinical communication

    Healthcare professionals can move freely throughout the hospital while maintaining uninterrupted voice and data coverage. On-demand access to electronic records and secure sharing of patient information enables faster, more informed decisions to be taken where and when they are needed.

  • 4

    Faster emergency responses

    Improved connectivity has the ability to reduce emergency response times by more than 25%, ensuring critical updates reach the right people instantly and supporting timely, life-saving actions.

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